Refunds
A full-refund window for the full pilot
You may request a full refund from payment through the end of your 14-day access window.
What qualifies
The $49 founding pilot is eligible for a full refund when the request is sent before the 14-day access window ends. You do not need to provide a sales justification. This policy applies to the one-time pilot described in the linked terms.
How to request it
Email signals@constructcue.com from the address used at checkout. Include the company name and say that you want the pilot refunded. Do not send card numbers, bank details, passwords, or identity documents.
What happens next
An approved full refund is returned through Stripe to the original payment method. Bank and card posting times are controlled by Stripe and the financial institution. Once a full refund is recorded, ConstructCue ends remaining access and delivery.
Unsubscribe is separate
Using an unsubscribe link immediately stops remaining pilot emails to that address, but it does not submit a refund request. Email support as described above if you want both delivery stopped and payment refunded.
No recurring cancellation
The $49 pilot is not a subscription and does not renew automatically, so there is no recurring plan to cancel. The proposed $129-per-month plan remains unavailable unless a customer separately opts in later.